Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs for you.
We may ask for your help before doing that, like confirming if your shipping address was correct. It would also be good to double check with their local post office to try locating the lost order.
We use Paypal as the main payment platform, but you can still use any credit card or debit card through it.
We take about 2-7 business days to create apparel products (t-shirts, etc.) and 2-5 business days for non-apparel products (mugs, etc.). Then you should add shipping times on top of that. Speed and price depends on product type and destination.
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
|Delivery time||1 business day||1-3 business days||3-5 business days||5-8 business days|
International from USA
|Delivery time||1-3 business days||3-5 business days||5-10 business days||10-20 business days|
Shipping times vary widely internationally, and delays are always possible. International buyers are responsible for any additional tariffs, VATs, import and duty fees. We are required by law to declare all items at their full price and cannot alter this amount to decrease international custom fees. Please be aware of your country’s policies before you place your order.
Yes, we do! Orders shipping with the overnight, express, and standard methods will always have tracking available. Meanwhile, orders shipped out with the economy, no rush, or flat rate method may not have tracking available.
We’re located on both sides of the big pond.
Orders that contain products available in Europe with an end-address in Europe are fulfilled in Riga, Latvia.
These are the European countries we ship to from Riga:
Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City.
For orders placed in the United States, Canada or Mexico, we fulfill them in Los Angeles, CA or Charlotte, NC.
Please allow a reasonable amount of time for the postal service to deliver the package if you chose the non-tracked shipping option. Reasonable wait times are 3 weeks in USA/Latvia and 4-5 weeks outside of USA/Latvia.
Cases of undelivered packages will be looked at individually. If shipping information, such as an address, is misspelled by a customer, the package will be shipped back to Inner Bastard. We can reship the order with proper address, however, we will recharge for shipping fees. We are not responsible if the item is lost due to theft, improper address, change of address or incomplete address. If all options are exhausted and the item still has not shown up, we will charge a replacement fee to send out a new item.
We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.